Legal
Privacy Policy
Effective date: August 26, 2026
Elevation Epoxy (“we,” “us,” or “our”) respects your privacy. This policy describes how we collect, use, and protect personal information when you use our website and services.
Information We Collect
- Contact details — name, phone number, email address, and project address submitted through our quote or scheduling forms.
- Project information — square footage, project type, timeline, budget, photos, and design preferences.
- Usage data — pages visited, device type, and referring website, collected through standard analytics and cookies.
How We Use Your Information
- Respond to quote requests and schedule consultations.
- Send project updates, appointment reminders, and follow-ups.
- Improve our website, services, and customer experience.
- Sync lead and contact information with our CRM.
SMS Communications & Opt-In
By providing your mobile phone number through our quote form, scheduling form, or other site interactions, you consent to receive transactional text messages from Elevation Epoxy about your quote, appointment, and project status.
- Message frequency varies based on your project stage and request. You may receive a handful of messages per project.
- Message & data rates may apply according to your carrier plan.
- Opt-out at any time by replying STOP. You may also contact us at contact@elevationepoxy.com or (815) 416-5400 to opt out.
- Help — reply HELP for assistance or contact us directly.
- Carriers are not liable for delayed or undelivered messages.
- We will not share your mobile information with third parties for marketing or promotional purposes.
Cookies & Tracking
We use cookies and similar technologies to understand how visitors use our website, to remember preferences, and to support analytics. You can disable cookies in your browser settings, though some site features may be affected.
Data Sharing
We share information only with trusted service providers needed to operate our business — for example, our CRM, email delivery, and SMS gateway partners. We do not sell or rent your personal information.
Data Security
We use reasonable technical and organizational measures to protect your information. No online transmission or storage system is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
Questions about this policy? Reach us at contact@elevationepoxy.com or (815) 416-5400.